Home Authors Posts by Bob Heidenreich
As lumberyards are adjusting to the impact of the COVID-19 pandemic, many are pivoting to online retail as a means of continuing to serve their local markets while practicing all of the safety guidelines established for essential service businesses.
When I meet other lumberyard operators who know that I do a significant amount of my retail business over the internet, one of the first things they ask is how they can best hire the staff to get themselves set up for a similar operation.
Many of us in the LBM industry are either former builders or are familiar enough with the building trades to know that you can’t build anything worthwhile without the proper tools.
While I have been writing a column for LBM Journal on decking for the past several years, this month’s column begins a new focus.
Usually, there aren’t many problems when customers use credit cards. But, in this month’s column, I want to talk about credit card disputes.
One of the reasons I first founded The Deck Store years ago is because local lumberyards wanted me to use their in-house credit lines, and I preferred not to.
I think our industry is missing out on an opportunity for manufacturers in online retail, with product pickup at independent lumberyards.
As the retail experience continues to evolve, so do customer expectations.
While dealers are on the front lines selling products, the manufacturers and distributors are not in the same season as we are.
I think a lot of decking materials dealers saw it coming, at least here in the upper Midwest. The economic outlook, the housing and...