Home Authors Posts by Bob Heidenreich
67 POSTS 0 COMMENTSBob Heidenreich, owner of The Deck Store, in Apple Valley, Minn., has been selling decking and home improvement projects for 30 years. Follow Bob on Twitter: @TheDeckStore.
As lumberyards are adjusting to the impact of the COVID-19 pandemic, many are pivoting to online retail as a means of continuing to serve their local markets while practicing all of the safety guidelines established for essential service businesses.
Usually, there aren’t many problems when customers use credit cards. But, in this month’s column, I want to talk about credit card disputes.
I think our industry is missing out on an opportunity for manufacturers in online retail, with product pickup at independent lumberyards.
As the retail experience continues to evolve, so do customer expectations.
While dealers are on the front lines selling products, the manufacturers and distributors are not in the same season as we are.