Rick Schumacher

Our customers are more than willing to tell us what they want and need from us. If they don’t, it’s up to us to ask. Then just listen. Then just deliver.

Turning away business is a big step. But sometimes, customers create situations where it makes the most sense for your company to refuse to sell to them.

A developer who's proving to be less-than-honest is offering the potential for a lot of material sales. What would you do?

Since LBM Journal is a stand-alone company without shareholders or a board of directors to report to, we answer only to you, our readers and advertisers.

In business, every time we make a decision, we take a risk. One of the biggest decisions a business owner can make is whether or not to add locations.

You suspect that a couple of your top people are starting to burn out, but they disagree and keep asking for more work. What...

Selling products is one thing. Selling them and installing them is another thing altogether. Whether you’re installing for homeowners, or providing installation services for...

If the lumber/building material industry is a roller coaster (some would argue convincingly that it is), then keep holding on, because the adventure’s not...

As a group, your salespeople have stopped pursuing new business, because the company is already doing well. You need to shake things up. But...

“To say that this year in the lumber and panel markets is unprecedented, would be an understatement.” That comment from Todd Hixson, division manager...