Home Authors Posts by Russ Kathrein

Russ Kathrein

Avatar
22 POSTS 0 COMMENTS
Russ Kathrein is the President and CEO of Aurora, Ill.-based Alexander Lumber, which operates 12 locations throughout Illinois, Wisconsin and Iowa.
Russ Kathrein

Don’t overlook the obvious

How often do we look at our business from the data that we know and make a judgment, when it is the data that we don’t know that may change our minds?
Russ Kathrein Leaders

Plotting a course in treacherous waters

It has been said that a rising tide raises all ships, regardless of their condition or the skill of the crew. The same can be said in business.
Russ Kathrein Leaders

Getting ahead of a crisis

While we don’t know everything we will do in the future, we likely have a good idea of past actions that we'd rather not repeat.
Russ Kathrein Leaders

Pigs get fed, hogs get slaughtered

If we are doing nothing extra for the customer, if we are providing no additional value to the transaction or relationship, and if we charge more because the customer is not paying attention, we may be acting like hogs.
Russ Kathrein Leaders

The power of personality inventories

As a long-time student on leadership, I find it fascinating that there is no definitive place where a person can learn how to be a good leader.
Russ Kathrein

Making the ordinary extraordinary

How do you make a customer want to buy from a company that just delivers them building materials?
Russ Kathrein Leaders

Speaking their language

One of the most important aspects of selling something is to speak the language of your customers.
Russ Kathrein Leaders

The problem with not speaking up is that nobody hears you

How often have you seen somebody do something you disagreed with or found offensive, but then you let it go because you did not want to make a fuss?
Russ Kathrein Leaders

Empower your people

Often, we create rules for our employees to follow, but don’t empower them to do what is right, when clearly the rule was not intended for a certain circumstance.
Russ Kathrein Leaders

The dumbest person in the room

Our society encourages people to become leaders. It glamorizes how cool it is to be the person in charge, implying that with that responsibility one will instinctively know what needs to be done.

What's New