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Shane Soule

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Shane Soule

The small stuff: What exactly do you deliver?

Getting my car's oil changed recently opened my eyes to how technology can shape customer experience through continuous, proactive communication.
Shane Soule

The small stuff: Inventory shrink

Inventory shrink is one of the easiest areas to register an immediately positive ROI and create quick process improvements.
Shane Soule

‘The small stuff’ is material to the bottom line

Materials handlers in our yards are crucial, not only for our customers experience, but also for a couple percentage points of our cost. Let’s dig into some things that could seem small, but over time, could be very valuable.
Shane Soule

A packaged opportunity

Younger, less experienced builders with expertise in new home trends and marketing are on the rise.
Shane Soule

Embrace your unorganized customers

Everything hinges on keeping the job on schedule, so what choices do we have as we manage customer expectations?
Shane Soule

The profit breakdown: margin

The more I’ve been around salespeople in different markets, I’ve concluded that they very often create their own pricing structures in their minds based on where they think pricing needs to be to win the jobs.
delivery

The delivery process opportunity

It can literally take a painful disruption like the COVID-19 virus to make the “pain of remaining the same” exceed the “pain of change.”
Shane Soule

What’s your number?

Our industry’s businesses are being stretched thin, and it’s creating a new “corona-stress” on customers, team members, cash flow, and profitability.

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