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Thea Dudley

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What to do with an Assignment of Benefits

Is an Assignment of Benefits of a life insurance policy exempt as an asset in bankruptcy?
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How to fight credit card fraud

Credit card fraud has long been a challenge, but it seems to rear its ugly head full force when opportunities present themselves.
Thea Dudley

It’s time to embrace remote-working credit teams

Recently, a colleague asked me if I knew any credit managers looking for a job. I asked him if it mattered where they did the job from. That stumped him.
Thea Dudley

What if customers refuse to pay finance charges?

A little patience goes a long way. I have always viewed finance charges as a tool that can be leveraged for a chance to have a conversation with my customer.
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What to say when you can’t offer credit

Dear Thea, We have a customer who has been paying much later than their granted credit terms. We had to place them on a cash-on-delivery status for quite some time because of their chronic late payments.
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Plant a seed with the right leader

What if you work for someone who does not believe credit department ever needs to change up how they do things?
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Why pre-liens are important

I am a firm advocate of serving a preliminary lien notice or statutory notice whether it is required or not. I suggest you make it company policy.
Thea Dudley credit

The case of the ugly-credit customer

Dear Thea, I recently had a customer apply for credit, and their commercial credit report was UGLY. They owe everyone, and they’re past due 90+ days.
Thea Dudley credit

Is it ever just a name change?

I have a customer who has informed us that their company name has changed but everything else is staying the same.
Thea Dudley

Remember, tax laws vary from state to state

In a recent column you stated “Everyone knows that you don’t get a discount on sales tax. No one offers it because it is a government required item to collect and not part of an optional program.” While I know this is true in many areas, it’s not true here in Washington state.

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