Thea Dudley

When said sales rep throws that reasoning on your doorstep like a Molotov cocktail, do you accept the party favor? Not in my world. Pick up that sack of fun and toss it right back at him.

Sometimes there aren’t any words and you have to laugh: a seemingly simple document, straightforward in its purpose, and along comes some creative genius who turns it into a Lifetime movie, complete with predictable plot and outcome.

I love when a customer says they don’t pay finance charges but they pay late. Well, cowboy, where does that leave us?

A sales rep asks how to approach an overzealous credit manager.

People often confuse the rules of B2B credit, which is governed completely differently than consumer credit.

I like having options. Options help my company make sure we get our money.

The topic should be part of your overall best practices discussion and included in your credit policy manual.

How do you respond to a customer who threatens to “tell on you” to their salesperson?

I read a quote that loosely repeated said, “If it brings you no joy to tell a friend something painful, you are a true friend.”

As with almost everything in life, there is no perfect time.