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Thea Dudley

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Getting started in a lumberyard credit department

There are two words to learn about credit management in the LBM space: 1) Damage, 2) Mitigation.
Dudley credit Q & A

Another example of credit bringing value to sales

Credit managers do work for the betterment of the company as a team (with sales) and not just risk management (or collecting money or saying NO).
Dudley credit Q & A

How to get buy-in when you’re new to the credit team

Dear Thea ... Everyone thinks they know more about my job than I do. At this point I am not even sure why they hired me.
Dudley credit Q & A

Are credit managers anti-sales?

Behind every great sales rep is a credit manager helping seal the deal.
Dudley Thumbnail credit department

How much credit department flexibility is too much?

So far 2021 is proving to be as challenging for my credit department as 2020 but for different reasons.
Dudley credit Q & A

How to avoid negativity in the credit department

How do you stay out of the “echo chamber” of negativity and the belief that all customers are suspect?
Dudley credit Q & A

What to do with an Assignment of Benefits

Is an Assignment of Benefits of a life insurance policy exempt as an asset in bankruptcy?
Dudley Thumbnail credit department

How to fight credit card fraud

Credit card fraud has long been a challenge, but it seems to rear its ugly head full force when opportunities present themselves.
Thea Dudley

It’s time to embrace remote-working credit teams

Recently, a colleague asked me if I knew any credit managers looking for a job. I asked him if it mattered where they did the job from. That stumped him.
Thea Dudley

What if customers refuse to pay finance charges?

A little patience goes a long way. I have always viewed finance charges as a tool that can be leveraged for a chance to have a conversation with my customer.

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