Thea Dudley
With more than 30 years of credit management experience in the LBM industry, Thea Dudley consults with companies on a wide range of credit and financial management issues. Thea is a frequent speaker for industry organizations such as Insulation Contractors Association of America, Western States Roofing Contractors Association Expo, National Insulation Contractors Exchange, International Builders Show, International Roofing Expo, JLC live! Remodelers/JLC/Deckmasters, Guardian Building Products Trade Shows, National Assoc. Of Credit Managers and National Women in Roofing
Latest Articles
Industry News
LBM Talks Credit: Ghosted: How To Respond When Your Customer Won’t Respond
In this episode of LBM Talks Credit, Thea Dudley shares multiple ways to respond when a customer ghosts you. There's persistence, mechanics liens, Little Miller Act, small claims court, and more.
Finance
Discount dilemmas
Columnist Thea Dudley answers the questions, "What are your thoughts on a customer who takes discount on his total balance, which includes sales tax?"
Industry News
LBM Talks Credit: Cashflow and Tariffs: Decoded for CFOs, with Maureen Brennan
In this episode, Thea Dudley and Maureen Brennan break down the content of a recent article by CreditSafe titled "Why Tariffs Require CFOs to Reshape Working Capital Strategies."Â
Finance
Bankruptcy blues
Columnist Thea Dudley answers the question, "Do we have any recourse after a nonpaying customer files Chapter 7 bankruptcy?"
Finance
Collections costs
Columnist Thea Dudley answers the question, "Can we still charge a customer interest and the cost of collections without a signed credit application?"
Finance
Reservation rights
Columnist Thea Dudley answers the question, "Can you send preliminary notice for projects on American Indian reservations?"
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Finance
Joint checking conundrum
Columnist Thea Dudley advises best practices for a joint check route with a customer and the general contractor.
Finance
Conflicts with contacting customers
Columnist Thea Dudley answers the question, "How do you respond to a past-due customer who gets upset with you for contacting their customer?"
Finance
Breaking the credit manager code
Recently a trade creditor requester (our competitor), shared the information we gave with the customer. What would you do?
Finance
Comebacks for collection calls
Columnist Thea Dudley answers the question, "How do you respond [to collection call excuses] and keep a positive attitude?"
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