Thea Dudley
With more than 30 years of credit management experience in the LBM industry, Thea Dudley consults with companies on a wide range of credit and financial management issues. Thea is a frequent speaker for industry organizations such as Insulation Contractors Association of America, Western States Roofing Contractors Association Expo, National Insulation Contractors Exchange, International Builders Show, International Roofing Expo, JLC live! Remodelers/JLC/Deckmasters, Guardian Building Products Trade Shows, National Assoc. Of Credit Managers and National Women in Roofing
Latest Articles
Finance
Reservation rights
Columnist Thea Dudley answers the question, "Can you send preliminary notice for projects on American Indian reservations?"
Finance
Joint checking conundrum
Columnist Thea Dudley advises best practices for a joint check route with a customer and the general contractor.
Finance
Conflicts with contacting customers
Columnist Thea Dudley answers the question, "How do you respond to a past-due customer who gets upset with you for contacting their customer?"
Finance
Breaking the credit manager code
Recently a trade creditor requester (our competitor), shared the information we gave with the customer. What would you do?
Finance
Comebacks for collection calls
Columnist Thea Dudley answers the question, "How do you respond [to collection call excuses] and keep a positive attitude?"
Finance
Clearing out credit applications
Columnist Thea Dudley answers the question, "How long do we have to keep inactive customer credit applications in our files?"
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Finance
Credit confidence over convenience
Columnist Thea Dudley answers the question, "What is our recourse if we take a credit card payment by phone and then the customer disputes it with the credit card company, even though it is a valid charge?"
Finance
Overcoming fear and ego
Columnist Thea Dudley answers the question, "How do I know they are not slacking off while they are 'working from home?'"
Finance
Tracking AR Health
Columnist Thea Dudley answers the question, "What is a healthy percentage over 90 days?"
Finance
When not to waiver
Thea Dudley answers the question: I have a lien waiver question. Has anything changed in the industry, or should I stick to my decision?
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