Thea Dudley
Latest Articles
Finance
Tinkering with the terms
When said sales rep throws that reasoning on your doorstep like a Molotov cocktail, do you accept the party favor? Not in my world. Pick up that sack of fun and toss it right back at him.
Industry News
Getting creative with the credit application
Sometimes there aren’t any words and you have to laugh: a seemingly simple document, straightforward in its purpose, and along comes some creative genius who turns it into a Lifetime movie, complete with predictable plot and outcome.
Who ultimately pays the finance charge?
I love when a customer says they don’t pay finance charges but they pay late. Well, cowboy, where does that leave us?
Finance
Tempering aggressiveness in LBM credit
A sales rep asks how to approach an overzealous credit manager.
Finance
How much do you need to explain when denying credit?
People often confuse the rules of B2B credit, which is governed completely differently than consumer credit.
Finance
How to know when you need credit protection
I like having options. Options help my company make sure we get our money.
Finance
When to ask for an updated credit application
The topic should be part of your overall best practices discussion and included in your credit policy manual.
Finance
Thwarting threats on collection calls
How do you respond to a customer who threatens to “tell on you” to their salesperson?
Finance
Starting up a lien program
I read a quote that loosely repeated said, “If it brings you no joy to tell a friend something painful, you are a true friend.”
Industry News
Should you pass along credit card fees to customers?
As with almost everything in life, there is no perfect time.
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