Thea Dudley
Who ultimately pays the finance charge?
I love when a customer says they don’t pay finance charges but they pay late. Well, cowboy, where does that leave us?
Tempering aggressiveness in LBM credit
A sales rep asks how to approach an overzealous credit manager.
How much do you need to explain when denying credit?
People often confuse the rules of B2B credit, which is governed completely differently than consumer credit.
How to know when you need credit protection
I like having options. Options help my company make sure we get our money.
When to ask for an updated credit application
The topic should be part of your overall best practices discussion and included in your credit policy manual.
Thwarting threats on collection calls
How do you respond to a customer who threatens to “tell on you” to their salesperson?
Starting up a lien program
I read a quote that loosely repeated said, “If it brings you no joy to tell a friend something painful, you are a true friend.”
Should you pass along credit card fees to customers?
As with almost everything in life, there is no perfect time.
Why settle past due accounts?
Dear Thea, I had a call with a customer who wants to “settle” his very past due account because the owner of the project isn’t paying them.
Freaking out about privacy
Dear Thea,
My company recently hired a privacy law attorney to look into our procedures and systems as they relate to current privacy laws.