Thea Dudley
Is it time to take them to court?
Dear Thea, When should I use small claims court to collect our company’s money?
The case of the elusive EIN
Someone’s done you wrong and you are looking to repay the favor. This has all the makings of a country song.
Credit, sales, and the balance of the universe
There is a certain equilibrium in nature that keeps everything in balance and stable. That’s how it is with sales and credit.
Welcome to building materials credit
When I have questioned my boss or our sales reps, I get a lengthy dissertation about the industry or an eye roll. What am I missing?
Getting started in a lumberyard credit department
There are two words to learn about credit management in the LBM space: 1) Damage, 2) Mitigation.
Another example of credit bringing value to sales
Credit managers do work for the betterment of the company as a team (with sales) and not just risk management (or collecting money or saying NO).
How to get buy-in when you’re new to the credit team
Dear Thea ... Everyone thinks they know more about my job than I do. At this point I am not even sure why they hired me.
Are credit managers anti-sales?
Behind every great sales rep is a credit manager helping seal the deal.
How much credit department flexibility is too much?
So far 2021 is proving to be as challenging for my credit department as 2020 but for different reasons.
How to avoid negativity in the credit department
How do you stay out of the “echo chamber” of negativity and the belief that all customers are suspect?