Thea Dudley
Getting started in a lumberyard credit department
There are two words to learn about credit management in the LBM space: 1) Damage, 2) Mitigation.
Another example of credit bringing value to sales
Credit managers do work for the betterment of the company as a team (with sales) and not just risk management (or collecting money or saying NO).
How to get buy-in when you’re new to the credit team
Dear Thea ... Everyone thinks they know more about my job than I do. At this point I am not even sure why they hired me.
Are credit managers anti-sales?
Behind every great sales rep is a credit manager helping seal the deal.
How much credit department flexibility is too much?
So far 2021 is proving to be as challenging for my credit department as 2020 but for different reasons.
How to avoid negativity in the credit department
How do you stay out of the “echo chamber” of negativity and the belief that all customers are suspect?
What to do with an Assignment of Benefits
Is an Assignment of Benefits of a life insurance policy exempt as an asset in bankruptcy?
How to fight credit card fraud
Credit card fraud has long been a challenge, but it seems to rear its ugly head full force when opportunities present themselves.
It’s time to embrace remote-working credit teams
Recently, a colleague asked me if I knew any credit managers looking for a job. I asked him if it mattered where they did the job from. That stumped him.
What if customers refuse to pay finance charges?
A little patience goes a long way. I have always viewed finance charges as a tool that can be leveraged for a chance to have a conversation with my customer.