Thea Dudley
With more than 30 years of credit management experience in the LBM industry, Thea Dudley consults with companies on a wide range of credit and financial management issues. Thea is a frequent speaker for industry organizations such as Insulation Contractors Association of America, Western States Roofing Contractors Association Expo, National Insulation Contractors Exchange, International Builders Show, International Roofing Expo, JLC live! Remodelers/JLC/Deckmasters, Guardian Building Products Trade Shows, National Assoc. Of Credit Managers and National Women in Roofing
Latest Articles
Finance
When to consider small claims court
Thea Dudley answers the question: Do you have any suggestions on how to collect?
Finance
Delayed discount claim
Thea Dudley answers the question: Are we obligated to refund money if they failed to take the discounts?
Finance
Don’t play the “Don’t Contact My Customer” game
Thea Dudley answers the question "How do you handle your salesperson or branch personnel when they don’t want you to contact their customers?".
Finance
Tinkering with the terms
When said sales rep throws that reasoning on your doorstep like a Molotov cocktail, do you accept the party favor? Not in my world. Pick up that sack of fun and toss it right back at him.
Industry News
Getting creative with the credit application
Sometimes there aren’t any words and you have to laugh: a seemingly simple document, straightforward in its purpose, and along comes some creative genius who turns it into a Lifetime movie, complete with predictable plot and outcome.
Who ultimately pays the finance charge?
I love when a customer says they don’t pay finance charges but they pay late. Well, cowboy, where does that leave us?
Finance
Tempering aggressiveness in LBM credit
A sales rep asks how to approach an overzealous credit manager.
Finance
How much do you need to explain when denying credit?
People often confuse the rules of B2B credit, which is governed completely differently than consumer credit.
Finance
How to know when you need credit protection
I like having options. Options help my company make sure we get our money.
Finance
When to ask for an updated credit application
The topic should be part of your overall best practices discussion and included in your credit policy manual.
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