Thea Dudley
With more than 30 years of credit management experience in the LBM industry, Thea Dudley consults with companies on a wide range of credit and financial management issues. Thea is a frequent speaker for industry organizations such as Insulation Contractors Association of America, Western States Roofing Contractors Association Expo, National Insulation Contractors Exchange, International Builders Show, International Roofing Expo, JLC live! Remodelers/JLC/Deckmasters, Guardian Building Products Trade Shows, National Assoc. Of Credit Managers and National Women in Roofing
Latest Articles
Finance
Tempering aggressiveness in LBM credit
A sales rep asks how to approach an overzealous credit manager.
Finance
How much do you need to explain when denying credit?
People often confuse the rules of B2B credit, which is governed completely differently than consumer credit.
Finance
How to know when you need credit protection
I like having options. Options help my company make sure we get our money.
Finance
When to ask for an updated credit application
The topic should be part of your overall best practices discussion and included in your credit policy manual.
Finance
Thwarting threats on collection calls
How do you respond to a customer who threatens to “tell on you” to their salesperson?
Finance
Starting up a lien program
I read a quote that loosely repeated said, “If it brings you no joy to tell a friend something painful, you are a true friend.”
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Industry News
Should you pass along credit card fees to customers?
As with almost everything in life, there is no perfect time.
Finance
Why settle past due accounts?
Dear Thea, I had a call with a customer who wants to “settle” his very past due account because the owner of the project isn’t paying them.
Finance
Freaking out about privacy
Dear Thea,
My company recently hired a privacy law attorney to look into our procedures and systems as they relate to current privacy laws.
Finance
Is it time to take them to court?
Dear Thea, When should I use small claims court to collect our company’s money?
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