Thea Dudley
With more than 30 years of credit management experience in the LBM industry, Thea Dudley consults with companies on a wide range of credit and financial management issues. Thea is a frequent speaker for industry organizations such as Insulation Contractors Association of America, Western States Roofing Contractors Association Expo, National Insulation Contractors Exchange, International Builders Show, International Roofing Expo, JLC live! Remodelers/JLC/Deckmasters, Guardian Building Products Trade Shows, National Assoc. Of Credit Managers and National Women in Roofing
Latest Articles
Finance
Getting started in a lumberyard credit department
There are two words to learn about credit management in the LBM space: 1) Damage, 2) Mitigation.
Finance
Another example of credit bringing value to sales
Credit managers do work for the betterment of the company as a team (with sales) and not just risk management (or collecting money or saying NO).
Finance
How to get buy-in when you’re new to the credit team
Dear Thea ... Everyone thinks they know more about my job than I do. At this point I am not even sure why they hired me.
Finance
Are credit managers anti-sales?
Behind every great sales rep is a credit manager helping seal the deal.
Industry News
How much credit department flexibility is too much?
So far 2021 is proving to be as challenging for my credit department as 2020 but for different reasons.
Finance
How to avoid negativity in the credit department
How do you stay out of the “echo chamber” of negativity and the belief that all customers are suspect?
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Finance
What to do with an Assignment of Benefits
Is an Assignment of Benefits of a life insurance policy exempt as an asset in bankruptcy?
Finance
How to fight credit card fraud
Credit card fraud has long been a challenge, but it seems to rear its ugly head full force when opportunities present themselves.
It’s time to embrace remote-working credit teams
Recently, a colleague asked me if I knew any credit managers looking for a job. I asked him if it mattered where they did the job from. That stumped him.
What if customers refuse to pay finance charges?
A little patience goes a long way. I have always viewed finance charges as a tool that can be leveraged for a chance to have a conversation with my customer.
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