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Best practices for retention balances
My question is about retention. If prompt payment has happened throughout a project, would it be necessary to file a lien or bond claim for the retention balance?
What to do about personal guarantees on credit applications
What can you do when a potential customer refuses to sign the personal guarantee on your credit application?
Liability when extending credit
As a supplier, is there any liability in extending credit to a contractor whose workers compensation insurance isn’t current/active?
A case of old-fashioned identity theft
Dear Thea, We are a small supply house—just two locations. We have been the victim of identity theft. Our checks are being intercepted prior to reaching us. Our customers who have been affected by this are upset with us.
How to get sales reps to collect
Dear Thea, Our sales reps get paid commission on the sales they make so you think that it would motivate them to help make sure we get paid. It doesn’t. How can I get them engaged and help get our money collected?
Customer management belongs to sales and credit departments
Dear Thea, I have been a credit manager for a very long time. Over the years I have heard the sales reps I work with refer to the customer as “theirs” until it all goes downhill...
Sales reps: Learn to love ’em
Dear Thea, I recently attended a conference where you spoke, and you mentioned how much you have learned from sales reps. I respectfully have to disagree with you. In my opinion, sales reps are all the same.
Credit Q&A: Are my methodologies out of date?
Dear Thea, I have been with my company for over 33 years. I started with them when I was just out of school and have...
Get to know LBM Journal’s “Credit Overlord”
We’re excited to introduce Thea Dudley as the newest member of LBM Journal’s editorial team. With more than 30 years of relevant experience, Thea...