Thea Dudley
With more than 30 years of credit management experience in the LBM industry, Thea Dudley consults with companies on a wide range of credit and financial management issues. Thea is a frequent speaker for industry organizations such as Insulation Contractors Association of America, Western States Roofing Contractors Association Expo, National Insulation Contractors Exchange, International Builders Show, International Roofing Expo, JLC live! Remodelers/JLC/Deckmasters, Guardian Building Products Trade Shows, National Assoc. Of Credit Managers and National Women in Roofing
Latest Articles
It’s time to embrace remote-working credit teams
Recently, a colleague asked me if I knew any credit managers looking for a job. I asked him if it mattered where they did the job from. That stumped him.
What if customers refuse to pay finance charges?
A little patience goes a long way. I have always viewed finance charges as a tool that can be leveraged for a chance to have a conversation with my customer.
Finance
What to say when you can’t offer credit
Dear Thea, We have a customer who has been paying much later than their granted credit terms. We had to place them on a cash-on-delivery status for quite some time because of their chronic late payments.
Finance
Plant a seed with the right leader
What if you work for someone who does not believe credit department ever needs to change up how they do things?
Finance
Why pre-liens are important
I am a firm advocate of serving a preliminary lien notice or statutory notice whether it is required or not. I suggest you make it company policy.
Finance
The case of the ugly-credit customer
Dear Thea, I recently had a customer apply for credit, and their commercial credit report was UGLY. They owe everyone, and they’re past due 90+ days.
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Finance
Is it ever just a name change?
I have a customer who has informed us that their company name has changed but everything else is staying the same.
Finance
Remember, tax laws vary from state to state
In a recent column you stated “Everyone knows that you don’t get a discount on sales tax. No one offers it because it is a government required item to collect and not part of an optional program.” While I know this is true in many areas, it’s not true here in Washington state.
Finance
How much can I charge for a past due fee?
Dear Thea,
We are currently charging late fees for past due invoices. We want to see if there are any guidelines out there for what to charge our customers. Thank you.
Finance
Everyone can win when a cash bond is involved
Dear Thea,
We had a recent inquiry from a prospective customer with poor business credit wanting to use a $10K cash bond to secure a line of credit with us.
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