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Credit Q&A

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Are credit managers anti-sales?

Behind every great sales rep is a credit manager helping seal the deal.
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How to avoid negativity in the credit department

How do you stay out of the “echo chamber” of negativity and the belief that all customers are suspect?
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What to do with an Assignment of Benefits

Is an Assignment of Benefits of a life insurance policy exempt as an asset in bankruptcy?
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How to fight credit card fraud

Credit card fraud has long been a challenge, but it seems to rear its ugly head full force when opportunities present themselves.
Thea Dudley

It’s time to embrace remote-working credit teams

Recently, a colleague asked me if I knew any credit managers looking for a job. I asked him if it mattered where they did the job from. That stumped him.
Thea Dudley

What if customers refuse to pay finance charges?

A little patience goes a long way. I have always viewed finance charges as a tool that can be leveraged for a chance to have a conversation with my customer.
Thea Dudley credit

What to say when you can’t offer credit

Dear Thea, We have a customer who has been paying much later than their granted credit terms. We had to place them on a cash-on-delivery status for quite some time because of their chronic late payments.
Thea Dudley credit

Plant a seed with the right leader

What if you work for someone who does not believe credit department ever needs to change up how they do things?
Thea Dudley credit

Why pre-liens are important

I am a firm advocate of serving a preliminary lien notice or statutory notice whether it is required or not. I suggest you make it company policy.
Thea Dudley credit

The case of the ugly-credit customer

Dear Thea, I recently had a customer apply for credit, and their commercial credit report was UGLY. They owe everyone, and they’re past due 90+ days.

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