Thwarting threats on collection calls
How do you respond to a customer who threatens to “tell on you” to their salesperson?
Starting up a lien program
I read a quote that loosely repeated said, “If it brings you no joy to tell a friend something painful, you are a true friend.”
Why settle past due accounts?
Dear Thea, I had a call with a customer who wants to “settle” his very past due account because the owner of the project isn’t paying them.
Freaking out about privacy
Dear Thea,
My company recently hired a privacy law attorney to look into our procedures and systems as they relate to current privacy laws.
Is it time to take them to court?
Dear Thea, When should I use small claims court to collect our company’s money?
The case of the elusive EIN
Someone’s done you wrong and you are looking to repay the favor. This has all the makings of a country song.
Credit, sales, and the balance of the universe
There is a certain equilibrium in nature that keeps everything in balance and stable. That’s how it is with sales and credit.
Welcome to building materials credit
When I have questioned my boss or our sales reps, I get a lengthy dissertation about the industry or an eye roll. What am I missing?
Getting started in a lumberyard credit department
There are two words to learn about credit management in the LBM space: 1) Damage, 2) Mitigation.
Another example of credit bringing value to sales
Credit managers do work for the betterment of the company as a team (with sales) and not just risk management (or collecting money or saying NO).