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Credit Q&A

Dudley credit Q & A

Another example of credit bringing value to sales

Credit managers do work for the betterment of the company as a team (with sales) and not just risk management (or collecting money or saying NO).
Dudley credit Q & A

How to get buy-in when you’re new to the credit team

Dear Thea ... Everyone thinks they know more about my job than I do. At this point I am not even sure why they hired me.
Dudley credit Q & A

Are credit managers anti-sales?

Behind every great sales rep is a credit manager helping seal the deal.
Dudley credit Q & A

How to avoid negativity in the credit department

How do you stay out of the “echo chamber” of negativity and the belief that all customers are suspect?
Dudley credit Q & A

What to do with an Assignment of Benefits

Is an Assignment of Benefits of a life insurance policy exempt as an asset in bankruptcy?
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How to fight credit card fraud

Credit card fraud has long been a challenge, but it seems to rear its ugly head full force when opportunities present themselves.
Thea Dudley

It’s time to embrace remote-working credit teams

Recently, a colleague asked me if I knew any credit managers looking for a job. I asked him if it mattered where they did the job from. That stumped him.
Thea Dudley

What if customers refuse to pay finance charges?

A little patience goes a long way. I have always viewed finance charges as a tool that can be leveraged for a chance to have a conversation with my customer.
Thea Dudley credit

What to say when you can’t offer credit

Dear Thea, We have a customer who has been paying much later than their granted credit terms. We had to place them on a cash-on-delivery status for quite some time because of their chronic late payments.
Thea Dudley credit

Plant a seed with the right leader

What if you work for someone who does not believe credit department ever needs to change up how they do things?

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