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Credit Q&A

Dudley credit Q & A

Thwarting threats on collection calls

How do you respond to a customer who threatens to “tell on you” to their salesperson?
Dudley credit Q & A

Starting up a lien program

I read a quote that loosely repeated said, “If it brings you no joy to tell a friend something painful, you are a true friend.”
Dudley credit Q & A

Why settle past due accounts?

Dear Thea, I had a call with a customer who wants to “settle” his very past due account because the owner of the project isn’t paying them.
Dudley credit Q & A

Freaking out about privacy

Dear Thea, My company recently hired a privacy law attorney to look into our procedures and systems as they relate to current privacy laws.
Dudley credit Q & A

Is it time to take them to court?

Dear Thea, When should I use small claims court to collect our company’s money?
Dudley credit Q & A

The case of the elusive EIN

Someone’s done you wrong and you are looking to repay the favor. This has all the makings of a country song.
Dudley credit Q & A

Credit, sales, and the balance of the universe

There is a certain equilibrium in nature that keeps everything in balance and stable. That’s how it is with sales and credit.
Dudley credit Q & A

Welcome to building materials credit

When I have questioned my boss or our sales reps, I get a lengthy dissertation about the industry or an eye roll. What am I missing?

Getting started in a lumberyard credit department

There are two words to learn about credit management in the LBM space: 1) Damage, 2) Mitigation.
Dudley credit Q & A

Another example of credit bringing value to sales

Credit managers do work for the betterment of the company as a team (with sales) and not just risk management (or collecting money or saying NO).

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