How much do you need to explain when denying credit?
People often confuse the rules of B2B credit, which is governed completely differently than consumer credit.
How to know when you need credit protection
I like having options. Options help my company make sure we get our money.
When to ask for an updated credit application
The topic should be part of your overall best practices discussion and included in your credit policy manual.
Thwarting threats on collection calls
How do you respond to a customer who threatens to “tell on you” to their salesperson?
Starting up a lien program
I read a quote that loosely repeated said, “If it brings you no joy to tell a friend something painful, you are a true friend.”
Why settle past due accounts?
Dear Thea, I had a call with a customer who wants to “settle” his very past due account because the owner of the project isn’t paying them.
Freaking out about privacy
Dear Thea, My company recently hired a privacy law attorney to look into our procedures and systems as they relate to current privacy laws.
Is it time to take them to court?
Dear Thea, When should I use small claims court to collect our company’s money?
The case of the elusive EIN
Someone’s done you wrong and you are looking to repay the favor. This has all the makings of a country song.
Credit, sales, and the balance of the universe
There is a certain equilibrium in nature that keeps everything in balance and stable. That’s how it is with sales and credit.