Credit Q&A

Credit card fraud has long been a challenge, but it seems to rear its ugly head full force when opportunities present themselves.

Recently, a colleague asked me if I knew any credit managers looking for a job. I asked him if it mattered where they did the job from. That stumped him.

A little patience goes a long way. I have always viewed finance charges as a tool that can be leveraged for a chance to have a conversation with my customer.

Dear Thea, We have a customer who has been paying much later than their granted credit terms. We had to place them on a cash-on-delivery status for quite some time because of their chronic late payments.

What if you work for someone who does not believe credit department ever needs to change up how they do things?

I am a firm advocate of serving a preliminary lien notice or statutory notice whether it is required or not. I suggest you make it company policy.

Dear Thea, I recently had a customer apply for credit, and their commercial credit report was UGLY. They owe everyone, and they’re past due 90+ days.

I have a customer who has informed us that their company name has changed but everything else is staying the same.

In a recent column you stated “Everyone knows that you don’t get a discount on sales tax. No one offers it because it is a government required item to collect and not part of an optional program.” While I know this is true in many areas, it’s not true here in Washington state.

Dear Thea, We are currently charging late fees for past due invoices. We want to see if there are any guidelines out there for what to charge our customers. Thank you.