How to avoid negativity in the credit department
How do you stay out of the “echo chamber” of negativity and the belief that all customers are suspect?
What to do with an Assignment of Benefits
Is an Assignment of Benefits of a life insurance policy exempt as an asset in bankruptcy?
How to fight credit card fraud
Credit card fraud has long been a challenge, but it seems to rear its ugly head full force when opportunities present themselves.
It’s time to embrace remote-working credit teams
Recently, a colleague asked me if I knew any credit managers looking for a job. I asked him if it mattered where they did the job from. That stumped him.
What if customers refuse to pay finance charges?
A little patience goes a long way. I have always viewed finance charges as a tool that can be leveraged for a chance to have a conversation with my customer.
What to say when you can’t offer credit
Dear Thea, We have a customer who has been paying much later than their granted credit terms. We had to place them on a cash-on-delivery status for quite some time because of their chronic late payments.
Plant a seed with the right leader
What if you work for someone who does not believe credit department ever needs to change up how they do things?
Why pre-liens are important
I am a firm advocate of serving a preliminary lien notice or statutory notice whether it is required or not. I suggest you make it company policy.
The case of the ugly-credit customer
Dear Thea, I recently had a customer apply for credit, and their commercial credit report was UGLY. They owe everyone, and they’re past due 90+ days.
Is it ever just a name change?
I have a customer who has informed us that their company name has changed but everything else is staying the same.