Finance

This book, the first in a series, offers sharp-witted guidance, practical solutions, and real-world answers to the most pressing credit and collections questions.

Columnist Thea Dudley answers the question, "How do you respond to a past-due customer who gets upset with you for contacting their customer?"

Recently a trade creditor requester (our competitor), shared the information we gave with the customer. What would you do?

Columnist Thea Dudley answers the question, "How do you respond [to collection call excuses] and keep a positive attitude?"

Columnist Thea Dudley answers the question, "How long do we have to keep inactive customer credit applications in our files?"

Columnist Thea Dudley answers the question, "What is our recourse if we take a credit card payment by phone and then the customer disputes it with the credit card company, even though it is a valid charge?"

Columnist Thea Dudley answers the question, "How do I know they are not slacking off while they are 'working from home?'"

Columnist Thea Dudley answers the question, "What is a healthy percentage over 90 days?"

Thea Dudley answers the question: I have a lien waiver question. Has anything changed in the industry, or should I stick to my decision?

Columnist Thea Dudley explains why debt relief services aren't always the end of the story when it comes to collections.