Finance

Columnist Thea Dudley answers the question, "Do we have any recourse after a nonpaying customer files Chapter 7 bankruptcy?"

Columnist Thea Dudley answers the question, "Can we still charge a customer interest and the cost of collections without a signed credit application?"

Columnist Thea Dudley answers the question, "Can you send preliminary notice for projects on American Indian reservations?"

Columnist Thea Dudley advises best practices for a joint check route with a customer and the general contractor.

This book, the first in a series, offers sharp-witted guidance, practical solutions, and real-world answers to the most pressing credit and collections questions.

Columnist Thea Dudley answers the question, "How do you respond to a past-due customer who gets upset with you for contacting their customer?"

Recently a trade creditor requester (our competitor), shared the information we gave with the customer. What would you do?

Columnist Thea Dudley answers the question, "How do you respond [to collection call excuses] and keep a positive attitude?"

Columnist Thea Dudley answers the question, "How long do we have to keep inactive customer credit applications in our files?"

Columnist Thea Dudley answers the question, "What is our recourse if we take a credit card payment by phone and then the customer disputes it with the credit card company, even though it is a valid charge?"