Finance
Latest Articles
Finance
Bankruptcy blues
Columnist Thea Dudley answers the question, "Do we have any recourse after a nonpaying customer files Chapter 7 bankruptcy?"
Finance
Collections costs
Columnist Thea Dudley answers the question, "Can we still charge a customer interest and the cost of collections without a signed credit application?"
Finance
Reservation rights
Columnist Thea Dudley answers the question, "Can you send preliminary notice for projects on American Indian reservations?"
Finance
Joint checking conundrum
Columnist Thea Dudley advises best practices for a joint check route with a customer and the general contractor.
Finance
Thea Dudley launches new book, “The Credit Overlord: Credit Advice Unleashed”
This book, the first in a series, offers sharp-witted guidance, practical solutions, and real-world answers to the most pressing credit and collections questions.
Finance
Conflicts with contacting customers
Columnist Thea Dudley answers the question, "How do you respond to a past-due customer who gets upset with you for contacting their customer?"
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Finance
Breaking the credit manager code
Recently a trade creditor requester (our competitor), shared the information we gave with the customer. What would you do?
Finance
Comebacks for collection calls
Columnist Thea Dudley answers the question, "How do you respond [to collection call excuses] and keep a positive attitude?"
Finance
Clearing out credit applications
Columnist Thea Dudley answers the question, "How long do we have to keep inactive customer credit applications in our files?"
Finance
Credit confidence over convenience
Columnist Thea Dudley answers the question, "What is our recourse if we take a credit card payment by phone and then the customer disputes it with the credit card company, even though it is a valid charge?"
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