Finance

How do you respond to a customer who threatens to “tell on you” to their salesperson?

I read a quote that loosely repeated said, “If it brings you no joy to tell a friend something painful, you are a true friend.”

Dear Thea, I had a call with a customer who wants to “settle” his very past due account because the owner of the project isn’t paying them.

Finance

Dear Thea, My company recently hired a privacy law attorney to look into our procedures and systems as they relate to current privacy laws.

Dear Thea, When should I use small claims court to collect our company’s money?

Someone’s done you wrong and you are looking to repay the favor. This has all the makings of a country song.

There is a certain equilibrium in nature that keeps everything in balance and stable. That’s how it is with sales and credit.

When I have questioned my boss or our sales reps, I get a lengthy dissertation about the industry or an eye roll. What am I missing?

There are two words to learn about credit management in the LBM space: 1) Damage, 2) Mitigation.

Credit managers do work for the betterment of the company as a team (with sales) and not just risk management (or collecting money or saying NO).

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