How many people in your organization are not given a chance to have their voice heard?
Company culture, like a society’s culture, is what drives behavior and serves as a directive for all major decisions. If nurtured and focused on the right things, it can create a company that rarely fails.
One upside to the pandemic lockdown was that, as businesspeople, we very quickly had to start trying out some new things and lean on technology that we may otherwise have been reluctant to embrace.
How often do we look at our business from the data that we know and make a judgment, when it is the data that we don’t know that may change our minds?
It has been said that a rising tide raises all ships, regardless of their condition or the skill of the crew. The same can be said in business.
While we don’t know everything we will do in the future, we likely have a good idea of past actions that we'd rather not repeat.
If we are doing nothing extra for the customer, if we are providing no additional value to the transaction or relationship, and if we charge more because the customer is not paying attention, we may be acting like hogs.
As a long-time student on leadership, I find it fascinating that there is no definitive place where a person can learn how to be a good leader.
How do you make a customer want to buy from a company that just delivers them building materials?
One of the most important aspects of selling something is to speak the language of your customers.