Process & Profit

The default reaction to sales growth, and its complimentary expanded delivery requirements, is typically to hire more people and buy more equipment.

Navigating a market that has quadrupled in barely six months is challenging to say the least.

The future is coming into focus, and your three, five, or 10-year plans require open minds to change, and forward-thinking leadership in order to adapt, survive, and succeed.

If I've learned anything in the last 12 months, it has been that what is successful in other industries can often be successful in ours.

For most of my career, email has been my nemesis. “Inbox Zero” was the constant goal, and I only achieved it once a quarter when I finally archived all my unread emails.

Getting my car's oil changed recently opened my eyes to how technology can shape customer experience through continuous, proactive communication.

Inventory shrink is one of the easiest areas to register an immediately positive ROI and create quick process improvements.

Materials handlers in our yards are crucial, not only for our customers experience, but also for a couple percentage points of our cost. Let’s dig into some things that could seem small, but over time, could be very valuable.

Younger, less experienced builders with expertise in new home trends and marketing are on the rise.

Everything hinges on keeping the job on schedule, so what choices do we have as we manage customer expectations?