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Process & Profit

Shane Soule - Fleet Efficiency

Overdeliver with fewer drivers

The default reaction to sales growth, and its complimentary expanded delivery requirements, is typically to hire more people and buy more equipment.
Shane Soule - Fleet Efficiency

The rich get richer—that’s a bunch of bull (market)

Navigating a market that has quadrupled in barely six months is challenging to say the least.
Shane Soule - Fleet Efficiency

A glimpse into the future

The future is coming into focus, and your three, five, or 10-year plans require open minds to change, and forward-thinking leadership in order to adapt, survive, and succeed.
Shane Soule - Fleet Efficiency

E-commerce 101—for 2021

If I've learned anything in the last 12 months, it has been that what is successful in other industries can often be successful in ours.
Shane Soule - Fleet Efficiency

Lean communication: Unboxing your inbox

For most of my career, email has been my nemesis. “Inbox Zero” was the constant goal, and I only achieved it once a quarter when I finally archived all my unread emails.
Shane Soule - Fleet Efficiency

The small stuff: What exactly do you deliver?

Getting my car's oil changed recently opened my eyes to how technology can shape customer experience through continuous, proactive communication.
Shane Soule - Fleet Efficiency

The small stuff: Inventory shrink

Inventory shrink is one of the easiest areas to register an immediately positive ROI and create quick process improvements.
Shane Soule - Fleet Efficiency

‘The small stuff’ is material to the bottom line

Materials handlers in our yards are crucial, not only for our customers experience, but also for a couple percentage points of our cost. Let’s dig into some things that could seem small, but over time, could be very valuable.
Shane Soule - Fleet Efficiency

A packaged opportunity

Younger, less experienced builders with expertise in new home trends and marketing are on the rise.
Shane Soule - Fleet Efficiency

Embrace your unorganized customers

Everything hinges on keeping the job on schedule, so what choices do we have as we manage customer expectations?

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