Real Issues. Real Answers

When do you know that it is time, and how do you handle ‘firing’ a customer? They go by many names (Customer from Hell, Harley...

The challenge of whether or not to provide detailed price quotes, complete with individual product quantities and prices, is a sticky one indeed. On...

The ideal situation is to do both — gain market share while building margins—but that can be easier said than done. While the rebound in...

Hundreds of readers weigh in on this discussion of company transitions and succession plans. BY: RICK SCHUMACHERConsidering how few companies survive the transition from generation...

Readers weigh in on maintaining acceptable margins while offering discounts to loyal pro clients. BY: RICK SCHUMACHERCrafting ways to accomplish contradictory goals is part of...

Readers share strategies for managing the winter slowdown. BY: RICK SCHUMACHERFirst, the bad news: Winter is on the way, and for the majority of LBM...

As the consolidation of wholesalers has picked up, where does that leave the independent dealer? BY: RICK SCHUMACHER Consolidation has been a factor in our industry for...

What’s the most effective venue for a lumber/ building material dealer to invest a limited marketing and promotional budget? BY: RICK SCHUMACHERIn a business where...

What is the key to igniting the passion and drive needed to become an effective leader? BY: RICK SCHUMACHERTo a large extent, your company’s success...