Real Issues. Real Answers
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Real Issues. Real Answers
Real Issues. Real Answers: Managing Customer Expectations
Years after the start of the pandemic’s effects on shipping and supply chains, many of those in the industry still struggle when faced with long lead times.
Real Issues. Real Answers
The technology-free lumberyard
This month's question came from the new owner of a lumberyard that’s been operating technology-free for more than 30 years. He’s looking for advice on whether or not to pull the trigger and computerize.
Real Issues. Real Answers
Turning order takers into sales pros
This month's Real Issues question comes from a dealer who believes the over-abundance of business that happened during COVID-19 has had a lasting impact on his salespeople.
Real Issues. Real Answers
How LBM dealers project the future
This month’s Real Issues. Real Answers question comes from an LBM dealer who’s looking for insights on how to craft budgets and projections for the coming year.
Real Issues. Real Answers
Taking operations online
Today's powerful technology tools make it easy to do more and more online, including giving our customers 24/7 access to your product pricing and to their accounts.
Real Issues. Real Answers
Battling big box commodity pricing
This month’s Real Issue question came from two different size dealers in very different markets who both are wrestling with this challenge.
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Real Issues. Real Answers
Readers weigh in on charging credit card fees
We asked our readers to complete a brief three-question survey and share whether or not their company charges to accept credit cards, and what the impact has been.
Real Issues. Real Answers
Real Issues: Excessive jobsite returns
What to do when jobsite returns become excessive, and builders find it easier to switch suppliers than control their ordering?
Real Issues. Real Answers
Is your company ready for a recession?
This month's Real Issue. Real Answers. question comes from a dealer in the Southeastern U.S. who asks what, if anything, other LBM Journal readers are doing to prepare for a slowdown.
Real Issues. Real Answers
Recruiting outside the box
This month’s Real Issue survey question comes from a dealer who realizes that what they’re doing to bring on new people just isn’t working, and they need to do something different if they want different results.
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