Selling the Deck Project

Winter is a good time for vendor reviews

It seems that the only time you notice major issues with a vendor is when you’re just too busy to deal with it. That’s...

How national trade shows grow your business

I think that too often LBM dealers get comfortable in their own region and miss out on trade shows that are outside of their...
The Deck Store

Five steps to start selling online

At the LBM Strategies Conference last month, I sat on a panel discussion centered around e-commerce and how lumber dealers can get started selling...

The most important rule of selling composite decking

If you're anything like me, for a lot of things in life, you tackle a project head on right away and if all else...

How to Protect Your Business From Credit Card Fraud

One recurring theme I hear when lumber dealers ask me about getting into the online retail business is how to deal with credit card...

How Much Weight Can My Deck Hold?

What to look for when calculating deck load. As homeowners enter the summer months, many are looking into DIY projects that will allow them to...

The Importance of Establishing Customer Expectations

Most anyone sho was trained in this business was taught at one point or another that, “the customer is always right.” Can’t you just...

Why You Should Create a Contractor College

A good way to strengthen your relationship with some of your best customers is to help them train their own employees. That is one...
Deck College

Deck Basics

Thinking about starting a Contractor College at your lumberyard? Download this sample syllabus from LBM Journal and Bob Heidenreich at The Deck Store.Please register...

Turn Your Re-Deck Projects Into New Deck Bids

A lot of customers come in this time of year looking for new decking materials to put over their old deck frame. In a...

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