As I interviewed Sunny Bowman for the cover story on Dakota County Lumber here in my home state of Minnesota, the conversation often came back to one simple, yet incredibly important action that most Minnesotans aren’t exactly known for doing well—talking about issues.
Regardless of the crisis your business may be suffering, nothing will have a more adverse effect on your company’s gross margin than failing to prepare your people to deal with the price objection.
Katrina Ralston is president of Feeney, Inc., a manufacturer of architectural products for residential and commercial applications.
One of the most valuable business metrics to track within a yard is truck turnaround time.
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