Tough Call
Latest Articles
Tough Call
Shattered Trust
A truckload of mistakes from your window/door vendor has seriously delayed several high-end homes and infuriated your affected builder's customers.
Tough Call
The Master Demotivator
After a year of showing mostly solid results, the owner of the company downplayed your accomplishments. Now what?
Tough Call
The Sinking Flagship
As an outsider brought in to troubleshoot, you’ve discovered that the family-owned company’s flagship yard is suffering from clueless management by a family member.
Tough Call
(Un)friendly Fire
A colleague at your lumberyard seems determined to cause problems for you and customers, and to add another challenge, he’s also the owner’s son.
Tough Call
How would you handle this social media mess?
Your company’s reputation is under attack online because of a misleading video clip of a team member wearing a logoed work shirt in a bad situation. What would you do?
Tough Call
Tough Call: Recruiting While Retaining
After running lean due to fears of an impending recession, your team is burned out and your recruiting efforts are going nowhere.
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Industry News
Tough Call: Old and in the way?
Anonymous messages from members of your team say that your age is holding the company back, and that it’s time for you to go.
Tough Call
Tough Call: Dealing with poachers
A large competitor known for poaching talent from existing yards is coming to your market and wooing your key people.
Tough Call
Tough Call: Managing an Underperformer
A young man who did a great job for your company part-time during high school is underperforming as a full-time employee.
Tough Call
Tough Call: The arrogant young sales star
The last thing you want is to lose good people over a personality conflict with a new hire, especially when that new hire is winning back long-lost clients. What would you do?
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