Tough Call: The case of the unprofitable large customer
Your rep (#1 in sales volume) is threatening to leave and take your biggest customer (#1 in sales volume) to the competition if you insist on profitability. What would you do?
Tough Call: The expensive inventory blues
Your decision to stock up on commodity lumber and panels just before prices plunged has stuck you with a lot of expensive inventory. What would you do?
Tough Call: Job planning 101
Some of your less-than-organized builder customers are frustrated that they can't get the materials they want when they want them. How do you get them to start planning?
Tough Call: How much should you pay new hires?
An applicant for an entry level position wants more money than your experienced team members earn. What would you do?
Tough Call: The delivery dilemma
Your top salesperson persists in making delivery promises that your operations and delivery team can't possibly meet. What would you do?
Tough Call: The labor/wage question
The labor market is tight, competing employers are upping wages, and you can't fill positions. What would you do?
Tough Call: Who’s afraid of the big (bad) box?
A national big box home center chain is going up right across the street from your store. What would you do?
Tough Call: Unmasked
A loyal, longtime customer refuses to wear a mask in your store. What would you do?
Tough Call: The battle of Karen
Karen wants to speak to the manager. She wants a refund on her non-refundable custom order and says she'll raise a public ruckus until she gets her way. What would you do?
Tough Call: Is Chuck worth it?
The leading salesperson at the company you've recently acquired is a major jerk, and others on your team want him gone, regardless of his sales volume. What would you do?