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Tough Call

Tough Call: Risk vs. Reward

A builder wants you to expand his credit so he can aggressively grow his business during this crisis. What would you do? 
Tough Call Showrooming

Tough Call: The Showroom Challenge

More customers are getting a feel for products in your showroom, then looking up the price on their phones and leaving. What would you do?
Tough Call

Tough Call: ‘Hey, I’m the customer’

Vendor consolidation has taken you from valued client to just another number. What would you do?
Copyright

Tough Call: The copyright conundrum

A photo that inadvertently made it onto your website has turned into a choice between a $3,000 payoff or a copyright lawsuit. What would you do?

Tough Call: The poaching problem

A big builder customer has poached two of your top people to work for him. What would you do?
politics

Tough Call: Politics in the workplace

Your two top salespeople are passionate and vocal about their political beliefs, which is costing you customers. What would you do?
enforcing a handshake

Tough Call: Enforcing a handshake agreement

After years of an exclusive with a product line you helped build on a handshake agreement, the vendor is now selling it to your biggest competitor. What would you do?
Tough Call Red Flag

Tough Call: The developer and the red flag

A developer who's proving to be less-than-honest is offering the potential for a lot of material sales. What would you do?

Tough Call: Something’s gotta give

You suspect that a couple of your top people are starting to burn out, but they disagree and keep asking for more work. What...

Tough call: The case of the complacent salespeople

As a group, your salespeople have stopped pursuing new business, because the company is already doing well. You need to shake things up. But...

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