Tough Call: Tyler Texter
Your newest sales rep seems to communicate only by text and it's crated a problem with one of your biggest customers. What would you do?
Tough Call: Product quality versus vendor loyalty
You've long been loyal to your local cabinet shop, but the quality of their product has decreased significantly. Now your biggest customer wants nothing to do with them. What would you do?
In this economy, should you hire or hold tight?
The combination of strong sales and a lean staff has you worried about people burning out, but you hesitate to hire when recession talk dominates the news. What would you do?
Seasoned workers are questioning their value — what would you do?
Your company has become so focused on attracting young talent that seasoned workers like you are questioning your value. What would you do?
Tough Call: Being loyal
A longtime employee's performance is on the decline. He's been with you for 30 years, so you don't want to terminate him. What would you do?
Tough Call: The bottleneck named Bob
Your company's founder and owner refuses to delegate, which has stopped your company's growth dead in its tracks. What would you do?
Tough Call: RunDown and facing competition
Your lumberyard is in need of repairs before a big chain moves in down the street. But ownership doesn't see it that way. What would you do?
Tough Call: The saga of Cecil’s culls
A longtime contractor customer is notorious for picking through premium material, then sending too many culls back for credit. What would you do?
Unlike most...
Tough Call: Let’s (not) talk politics!
Two of your reps actively share their political opinions, which is irritating your customers and threatening your business. What would you do?
Tough Call: The Middle Management Tightrope
Your direct supervisor wants to stay the course, but the corporate office wants to make some changes. What would you do?