Tough Call

A small builder can grow his business (and his purchases from you) exponentially—if you’re willing to risk expanding his credit limit into dangerous territory. What would you do?

Builders aren’t required to prepay for special orders, but now you’ve been burned twice—because their homeowner clients had a change of heart. What would you do?

You found yourself in a jam when your top salesperson and his family moved out of state for a new opportunity. There was no shortage of candidates interested in the job, but after going through interview after interview, it was clear you were going to have to pay more to get the right person.

A builder is convinced he can nearly double his completed homes and his purchases - if you're willing to work with him and his aggressive schedule.

Though the LBM industry is hungry for young talent, a company's lack of formal training and a "sink or swim" attitude as a new employee questioning his decision to to to work for the local lumberyard.

Your predecessor excelled at driving away business. You've been tasked with regaining it, but customers' memories run deep. What would you do? Having worked in...

Looking back at a long career in the lumber business, you've decided it's time to put the company up for sale. But what options...

Recent posts on social media show just what your employees think of your company's pay structure — and it's far from positive. What would you do?

The once-positive environment among the staff at Friendly Building Supply has gotten negative, marked by whispers and backstabbing. What would you do?

Your newest sales rep seems to communicate only by text and it's crated a problem with one of your biggest customers. What would you do?