Tough Call: When different isn’t better
The new manager's new ways are creating conflict and hurting your store's performance. What would you do?As the owner of a four-location LBM dealer,...
Tough Call: The case of the non-effective employee
A long-time employee's performance declines as the years go on. What would you do?
When you took over as general manager of your company three...
Tough Call: Fighting over clients
As your company adds outside salespeople, there’s more conflict over customers. What would you do?As you’ve learned from running an independent building material company,...
Tough Call: The wooden ceiling
A longtime builder customer switched suppliers when the daughter took over the family lumberyard.Speaking from experience, you know that there are worse things than...
Tough Call: The hassle of the haggle
Back when you launched your lumberyard in the early 1990s, you figured the path to success was to make your company an invaluable resource....
Tough Call: The payroll secret is out
After rewarding a top employee with a healthy pay raise, they shared the news and now you are faced with disgruntled employees who want...
Tough Call: The ‘For Pros Only’ distraction
You've created a great event specifically for builders in your market, but a vendor wants a free ride.After spending 15 years working for an...
Tough Call: Dealing with a micro non-manager
Claiming to be taking care of his clients, a salesperson is micromanaging his colleagues. What would you do?
You’ll never forget your introduction to the...
Tough Call: Something’s gotta give
Your top rep is working far too much and is spread too thin, but his clients are threatening to leave if they’re assigned a...
Tough Call: The velocity of change
As a third-generation owner/CEO of a LBM business, you may not have been born with a silver spoon in your mouth, but you definitely...