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Tough Call

Tough Call: The case of the poor project manager

A large, high-margin customer expects you to come to the rescue with immediate deliveries because of his poor planning. What would you do? Like LBM...

Tough Call: Attack of the low-cost competitor

A supplier from another market has moved into your territory and is using low pricing to capture business from your long-time customers. What would...

Tough Call: When different isn’t better

The new manager's new ways are creating conflict and hurting your store's performance. What would you do?As the owner of a four-location LBM dealer,...

Tough Call: The case of the non-effective employee

A long-time employee's performance declines as the years go on. What would you do? When you took over as general manager of your company three...
fighting over clients

Tough Call: Fighting over clients

As your company adds outside salespeople, there’s more conflict over customers. What would you do?As you’ve learned from running an independent building material company,...
wooden ceiling

Tough Call: The wooden ceiling

A longtime builder customer switched suppliers when the daughter took over the family lumberyard.Speaking from experience, you know that there are worse things than...
haggle

Tough Call: The hassle of the haggle

Back when you launched your lumberyard in the early 1990s, you figured the path to success was to make your company an invaluable resource....
pay me too

Tough Call: The payroll secret is out

After rewarding a top employee with a healthy pay raise, they shared the news and now you are faced with disgruntled employees who want...
for pros only

Tough Call: The ‘For Pros Only’ distraction

You've created a great event specifically for builders in your market, but a vendor wants a free ride.After spending 15 years working for an...
micro-manager

Tough Call: Dealing with a micro non-manager

Claiming to be taking care of his clients, a salesperson is micromanaging his colleagues. What would you do? You’ll never forget your introduction to the...

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