Tough Call: The labor/wage question
The labor market is tight, competing employers are upping wages, and you can't fill positions. What would you do?
Tough Call: Who’s afraid of the big (bad) box?
A national big box home center chain is going up right across the street from your store. What would you do?
Tough Call: Unmasked
A loyal, longtime customer refuses to wear a mask in your store. What would you do?
Tough Call: The battle of Karen
Karen wants to speak to the manager. She wants a refund on her non-refundable custom order and says she'll raise a public ruckus until she gets her way. What would you do?
Tough Call: Is Chuck worth it?
The leading salesperson at the company you've recently acquired is a major jerk, and others on your team want him gone, regardless of his sales volume. What would you do?
Tough Call: To buy or not to buy
Buying a company is a big step. But buying a company during a pandemic takes a leap of faith. What would you do?
Tough Call: The Peter Principle Problem
A newly-promoted employee is underperforming in his new role. What would you do?
Tough Call: Not a warehouse
A long-delayed project for a very important customer means you're left holding onto a serious amount of materials without the space to do so. What would you do?
Tough Call: Is the biggest fish worth it?
Securing the business of the biggest builder in your area could mean sacrificing your existing customers' needs. What would you do?
Tough Call: What if it costs too much to serve your best customer?
You were hired to perform a "cost to serve" analysis. Implementing your suggestions may just cost you your biggest customer.