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Tough Call Archives - Page 2 of 6 - LBM Journal

Tough Call

pay me too

Tough Call: The payroll secret is out

After rewarding a top employee with a healthy pay raise, they shared the news and now you are faced with disgruntled employees who want...
for pros only

Tough Call: The ‘For Pros Only’ distraction

You've created a great event specifically for builders in your market, but a vendor wants a free ride.After spending 15 years working for an...

Tough Call: Dealing with a micro non-manager

Claiming to be taking care of his clients, a salesperson is micromanaging his colleagues. What would you do? You’ll never forget your introduction to the...
working too much

Tough Call: Something’s gotta give

Your top rep is working far too much and is spread too thin, but his clients are threatening to leave if they’re assigned a...
tough call the velocity of change

Tough Call: The velocity of change

As a third-generation owner/CEO of a LBM business, you may not have been born with a silver spoon in your mouth, but you definitely...
Special order mistakes

Tough Call: The high cost of special order mistakes

Like LBM dealers in most U.S. markets, your company is doing well. Sales are up, margins are stable, and your team is working at...
Rep's pay rate

Tough Call: How much is too much?

New owners want to cut your top rep’s pay, which would likely send her to the competition. Like many family-owned companies, XY Lumber recently reached...
November/December Tough Call

Tough Call: The temptation of Paul

Your top sales rep has an aggressive job offer from a competitor. Do you attempt to match it and keep him on board, or...
October 2017 Tough Call

Tough Call: Broken down and wasting time

The owners at your yard are reluctant to repair and replace.Unlike many of your industry peers, you didn’t grow in the lumberyard, and initially...
Tough Call

Tough Call: Between a rock and Hal Hardplace

A top customer consistently orders far too much product, then insists on full credit when returning the excess. What would you do? When your lumberyard...

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