Tough Call: The bottleneck named Bob
Your company's founder and owner refuses to delegate, which has stopped your company's growth dead in its tracks. What would you do?
Tough Call: RunDown and facing competition
Your lumberyard is in need of repairs before a big chain moves in down the street. But ownership doesn't see it that way. What would you do?
Tough Call: The saga of Cecil’s culls
A longtime contractor customer is notorious for picking through premium material, then sending too many culls back for credit. What would you do? Unlike most...
Tough Call: Let’s (not) talk politics!
Two of your reps actively share their political opinions, which is irritating your customers and threatening your business. What would you do?
Tough Call: The Middle Management Tightrope
Your direct supervisor wants to stay the course, but the corporate office wants to make some changes. What would you do?
Tough Call: When a partnership is a one-way street
After buying exclusively from one supplier for years, your loyalty was rewarded with a sharp cut in supply so they could build relationships with other dealers. What would you do?
Tough Call: The case of the unprofitable large customer
Your rep (#1 in sales volume) is threatening to leave and take your biggest customer (#1 in sales volume) to the competition if you insist on profitability. What would you do?
Tough Call: The expensive inventory blues
Your decision to stock up on commodity lumber and panels just before prices plunged has stuck you with a lot of expensive inventory. What would you do?
Tough Call: Job planning 101
Some of your less-than-organized builder customers are frustrated that they can't get the materials they want when they want them. How do you get them to start planning?
Tough Call: How much should you pay new hires?
An applicant for an entry level position wants more money than your experienced team members earn. What would you do?