Tough Call: Too tough to be sick?
Your general manager views calling in sick as a sign of weakness—not common sense. What would you do?
Tough Call: Risk vs. Reward
A builder wants you to expand his credit so he can aggressively grow his business during this crisis. What would you do?
Tough Call: The Showroom Challenge
More customers are getting a feel for products in your showroom, then looking up the price on their phones and leaving. What would you do?
Tough Call: ‘Hey, I’m the customer’
Vendor consolidation has taken you from valued client to just another number. What would you do?
Tough Call: The copyright conundrum
A photo that inadvertently made it onto your website has turned into a choice between a $3,000 payoff or a copyright lawsuit. What would you do?
Tough Call: The poaching problem
A big builder customer has poached two of your top people to work for him. What would you do?
Tough Call: Politics in the workplace
Your two top salespeople are passionate and vocal about their political beliefs, which is costing you customers. What would you do?
Tough Call: Enforcing a handshake agreement
After years of an exclusive with a product line you helped build on a handshake agreement, the vendor is now selling it to your biggest competitor. What would you do?
Tough Call: The developer and the red flag
A developer who's proving to be less-than-honest is offering the potential for a lot of material sales. What would you do?
Tough Call: Something’s gotta give
You suspect that a couple of your top people are starting to burn out, but they disagree and keep asking for more work. What...