Tough Call

The last thing you want is to lose good people over a personality conflict with a new hire, especially when that new hire is winning back long-lost clients. What would you do?

A well-connected customer—but inexperienced deck builder—worked through your entire stock of a discontinued decking product, and their project is only 95% complete. What would you do?

In this month's Tough Call, you take a risk on a direct mail campaign, but it doesn't quite pan out as you'd hoped. What would you do?

A manufacturer you’ve worked with for years is getting ready to launch a new product that you believe could be a game-changer. You could get in on the ground floor, but there’s a catch.

You have the chance to hire an old colleague who is well-qualified for the job but was prone to outbursts. What do you do?

One of your customers is poisoning the well for others. What would you do?

A small builder can grow his business (and his purchases from you) exponentially—if you’re willing to risk expanding his credit limit into dangerous territory. What would you do?

Builders aren’t required to prepay for special orders, but now you’ve been burned twice—because their homeowner clients had a change of heart. What would you do?

You found yourself in a jam when your top salesperson and his family moved out of state for a new opportunity. There was no shortage of candidates interested in the job, but after going through interview after interview, it was clear you were going to have to pay more to get the right person.

A builder is convinced he can nearly double his completed homes and his purchases - if you're willing to work with him and his aggressive schedule.