Tough Call

Tough Call

Tough Call: The case of the unprofitable large customer

Your rep (#1 in sales volume) is threatening to leave and take your biggest customer (#1 in sales volume) to the competition if you insist on profitability. What would you do?
expensive inventory

Tough Call: The expensive inventory blues

Your decision to stock up on commodity lumber and panels just before prices plunged has stuck you with a lot of expensive inventory. What would you do?
tough call job planning

Tough Call: Job planning 101

Some of your less-than-organized builder customers are frustrated that they can't get the materials they want when they want them. How do you get them to start planning?
tough call new hire wages

Tough Call: How much should you pay new hires?

An applicant for an entry level position wants more money than your experienced team members earn. What would you do?
Tough Call - The Delivery Dilemma

Tough Call: The delivery dilemma

Your top salesperson persists in making delivery promises that your operations and delivery team can't possibly meet. What would you do?
Tough Call Labor Wage

Tough Call: The labor/wage question

The labor market is tight, competing employers are upping wages, and you can't fill positions. What would you do?
Tough Call big box

Tough Call: Who’s afraid of the big (bad) box?

A national big box home center chain is going up right across the street from your store. What would you do?
Tough Call Unmasked

Tough Call: Unmasked

A loyal, longtime customer refuses to wear a mask in your store. What would you do?
Tough Call Karen

Tough Call: The battle of Karen

Karen wants to speak to the manager. She wants a refund on her non-refundable custom order and says she'll raise a public ruckus until she gets her way. What would you do?
0221 tough call

Tough Call: Is Chuck worth it?

The leading salesperson at the company you've recently acquired is a major jerk, and others on your team want him gone, regardless of his sales volume. What would you do?

Latest Articles