Tough Call


Tough Call: Politics in the workplace

Your two top salespeople are passionate and vocal about their political beliefs, which is costing you customers. What would you do?
enforcing a handshake

Tough Call: Enforcing a handshake agreement

After years of an exclusive with a product line you helped build on a handshake agreement, the vendor is now selling it to your biggest competitor. What would you do?
Tough Call Red Flag

Tough Call: The developer and the red flag

A developer who's proving to be less-than-honest is offering the potential for a lot of material sales. What would you do?

Tough Call: Something’s gotta give

You suspect that a couple of your top people are starting to burn out, but they disagree and keep asking for more work. What...

Tough call: The case of the complacent salespeople

As a group, your salespeople have stopped pursuing new business, because the company is already doing well. You need to shake things up. But...

Tough Call: The challenge of moving forward

As a young, motivated college grad, you're frustrated that the LBM dealer you went to work for has no interest in change. What would...

Tough Call: The unwelcome price setter

A key vendor is marketing product—and prices—directly to a big builder customer, taking pricing control away from you and killing your margins. What would...

Tough Call: The case of the poor project manager

A large, high-margin customer expects you to come to the rescue with immediate deliveries because of his poor planning. What would you do? Like LBM...

Tough Call: Attack of the low-cost competitor

A supplier from another market has moved into your territory and is using low pricing to capture business from your long-time customers. What would...

Tough Call: When different isn’t better

The new manager's new ways are creating conflict and hurting your store's performance. What would you do? As the owner of a four-location LBM dealer,...

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