Tough Call
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Tough Call
Tough Call: The Middle Management Tightrope
Your direct supervisor wants to stay the course, but the corporate office wants to make some changes. What would you do?
Tough Call
Tough Call: When a partnership is a one-way street
After buying exclusively from one supplier for years, your loyalty was rewarded with a sharp cut in supply so they could build relationships with other dealers. What would you do?
Tough Call
Tough Call: The case of the unprofitable large customer
Your rep (#1 in sales volume) is threatening to leave and take your biggest customer (#1 in sales volume) to the competition if you insist on profitability. What would you do?
Tough Call
Tough Call: The expensive inventory blues
Your decision to stock up on commodity lumber and panels just before prices plunged has stuck you with a lot of expensive inventory. What would you do?
Tough Call
Tough Call: Job planning 101
Some of your less-than-organized builder customers are frustrated that they can't get the materials they want when they want them. How do you get them to start planning?
Tough Call
Tough Call: How much should you pay new hires?
An applicant for an entry level position wants more money than your experienced team members earn. What would you do?
Tough Call
Tough Call: The delivery dilemma
Your top salesperson persists in making delivery promises that your operations and delivery team can't possibly meet. What would you do?
Tough Call
Tough Call: The labor/wage question
The labor market is tight, competing employers are upping wages, and you can't fill positions. What would you do?
Tough Call
Tough Call: Who’s afraid of the big (bad) box?
A national big box home center chain is going up right across the street from your store. What would you do?
Tough Call
Tough Call: Unmasked
A loyal, longtime customer refuses to wear a mask in your store. What would you do?
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