Tough Call
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Tough Call
Tough Call: How much should you pay new hires?
An applicant for an entry level position wants more money than your experienced team members earn. What would you do?
Tough Call
Tough Call: The delivery dilemma
Your top salesperson persists in making delivery promises that your operations and delivery team can't possibly meet. What would you do?
Tough Call
Tough Call: The labor/wage question
The labor market is tight, competing employers are upping wages, and you can't fill positions. What would you do?
Tough Call
Tough Call: Who’s afraid of the big (bad) box?
A national big box home center chain is going up right across the street from your store. What would you do?
Tough Call
Tough Call: Unmasked
A loyal, longtime customer refuses to wear a mask in your store. What would you do?
Tough Call
Tough Call: The battle of Karen
Karen wants to speak to the manager. She wants a refund on her non-refundable custom order and says she'll raise a public ruckus until she gets her way. What would you do?
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Tough Call
Tough Call: Is Chuck worth it?
The leading salesperson at the company you've recently acquired is a major jerk, and others on your team want him gone, regardless of his sales volume. What would you do?
Tough Call
Tough Call: To buy or not to buy
Buying a company is a big step. But buying a company during a pandemic takes a leap of faith. What would you do?
Industry News
Tough Call: The Peter Principle Problem
A newly-promoted employee is underperforming in his new role. What would you do?
Industry News
Tough Call: Not a warehouse
A long-delayed project for a very important customer means you're left holding onto a serious amount of materials without the space to do so. What would you do?
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