LBM dealers adjust operations amid pandemic

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Just going outside these days is uncharted territory in some areas as we all adjust to life under a global pandemic. While running a lumberyard is suddenly anything but business as usual, LBM dealers are stepping up to protect their team members, customers, and communities. Here at LBM Journal, we’re trying to do what we can to help keep our readers informed of how the coronavirus crisis may impact their business. In that vein, we’re sharing here what a few LBM dealers are doing to adjust to the effects of a global pandemic, in hopes that their procedures may help others navigate these trying times. Many of the messages below were sent via email to the respective company’s customers. If you have more tips to share with fellow LBM dealers, please email James@LBMJournal.com and we’ll add them below.

New South Construction Supply

To Customers, Suppliers and Friends of New South Construction Supply,

- Sponsor -

In light of the Coronavirus/COVID-19, we are implementing several new procedures to plan for any potential impacts. Our senior leadership team is meeting daily and in constant communication to ensure that as news develops, we are doing the most we can to ensure the safety of our customers, associates, suppliers and our families. We will remain open, however there will be some changes to ensure maximum safety during this period.

Effective immediately [March 16, 2020] and until further notice:

  1. All of our branches will be running a “curbside pickup” program in order to reduce exposure to the Inside Sales team. Our showrooms will be closed to the public. When a customer comes to a branch, a sign posted on the door will tell the client to call the branch and our personnel will load them outside. You can also call ahead so your order is ready when you arrive.
  2. Our drivers will no longer get e-signatures on their phones for deliveries as the customer would have to touch their phones to sign for the materials. Instead, they will take a picture of the person and items being accepted by the customer.
  3. All customer pick-ups at our branches will acknowledge receipt of materials product via signatures on the invoice.
  4. All locations will be thoroughly cleaned and disinfected daily.
  5. The Outside Sales team will no longer conduct face-to-face sales calls. Calls will be done by telephone and estimates/quotes will be emailed to customers.
  6. The accounting office and certain other associates will work from home.We are grateful to our customers, suppliers, and associates, and we are working tirelessly to ensure your needs will be met during this time. As COVID-19 evolves, we will continue to update you with up-to-date information about NSCS as it is made available.Please contact me personally at Jim.Sobeck@newsouthsupply.com if you have any questions. Otherwise, please contact your sales representative or NSCS contact for any construction supply needs.In health,
    Jim Sobeck
    President & CEO

Zeeland Lumber & Supply

Following recent developments in the COVID-19 pandemic, we want to let you know that the Zeeland Lumber & Supply Team is here to serve you while being committed to taking the necessary precautions to make sure all of our stakeholders are safe. At this point, our office hours are staying the same and we continue to conduct business in all the markets we serve. We will continue to monitor this ever-changing situation and will update you on any changes. Our commitment to creating great customer experiences and our mission to transform lives and communities has been galvanized in these times. Please reach out if you have further questions and thank you for your continued support as we work together both now and in the future!

Mid-Cape Home Centers

To our extended Mid-Cape Family,

For 125 years, Mid-Cape has its partners & customers, employees, and local community to thank. As we are all faced with some short-term uncertainties, we know one thing is for certain: Cape Cod, the Islands, and all of Southeast Massachusetts will remain a beautiful, flourishing place to live, work, and visit.

We realize that the coronavirus (COVID-19) situation temporarily presents many obstacles to our way of life. We are monitoring developments closely, and taking guidance and information from the experts at the CDC (Centers for Disease Control), and WHO (World Health Organization).

Mid-Cape remains open and committed to you, as we put the health and well-being of our team and customers first. Our core values of safety and doing the right thing continue to drive the actions of our team. Some of the precautions we are taking at this time include:

• Encouraging thorough hand washing with soap and water for at least 20 seconds, as well as regular use of hand sanitizer.
• Making more hand sanitizer stations readily available throughout our locations for both employees and customers.
• Increased cleaning frequency of our facilities, with cleaning supplies readily available across all work spaces.
• Requiring employees stay home when sick, or after contact with anyone that tests positive, as well as sending home anyone that shows respiratory symptoms or fever.
• Utilizing conference calls instead of holding face-to-face group meetings.
• Rescheduling our employee 125th Anniversary Celebration.
• Rescheduling customer events, and scheduling new events 30+ days out.
• With most schools and daycares closing, many of our teammates find themselves juggling with childcare. We are working with them to accommodate for childcare, and being flexible when parents need to conduct work remotely. As of today, we are not expecting any major service interruptions. This could change, however know that it is our goal to also help keep your businesses and the local business economy healthy.

This is not a situation that we, or anyone, should be taking lightly.

We will continue to stay abreast of the situation and take the proper actions. If you have questions at any time don’t hesitate to contact your Mid-Cape rep, call your nearest location directly, or email info@midcape.net.

For a list of our locations and hours, click here.

For any updates from us on changes or new developments, please keep an eye on your inbox.

With warm regards and well wishes,
Your Extended Mid-Cape Family

Ridgefield Supply Co.

We at Ridgefield Supply Company understand the increasing concern and public health crisis that is the COVID-19 outbreak. It has always been our top priority in providing a safe & clean retail space for everyone. In light of the recent health concerns, we want to keep you informed of the proactive steps we took to ensure your safety in the continuity of our business operation:
• Consistently disinfecting equipment | windows & doors | railings
• Provided customers with hand sanitizers at both the Paint & Lumber Counters and all common areas.
• Our employees have also been instructed to take the additional steps below to reduce the transmission of any virus in the workplace by:
• Staying home when feeling ill
• Washing hands frequently with warm, soapy water for at least 20 seconds
• Covering one’s mouth with tissues when sneezing, discarding used tissues in the trash, and disinfecting their hands afterwards
• Avoiding individuals who are sick with respiratory symptoms
• Notifying Human Resources immediately if tested positive for, or been exposed to someone who has tested positive for COVID-19

Rest assured, our service to you has not be impacted! Our doors will remain open for business to continue to serve our great community and customers. Our full fleet is available to support your business with job site delivery or directly to your home. If you prefer to refrain from visiting our facility, please feel free to call or email your order at 203-438-2626. Our team has been dedicated in assisting your business & homeowner projects in the past and we will continue to support you through the future.

If you have any questions or additional concerns, we invite you to email us. Thank you for your continued support; together we will get through this.

Sincerely,
Margaret Price, Owner/CEO & Glen Albee, President

To Our Valued Customers:

We have been through a lot together, and we will get through this as well. An essential key is staying level-headed and looking for opportunities to help those around us in need. This is the message we are emphasizing to our employees as well.You are likely concerned about making sure your jobs continue on schedule. We are doing everything we can to make sure our role in your jobs maintains a steady, predictable pace.  We are also lending our voice to the effort to make sure government officials understand the need to keep essential services in our industry operating.

All of our locations are open and operating at this time. Out of caution only, our Bellevue retail store is currently not open for walk in, but we are delivering on a full schedule as usual. Our plan through this crisis is to keep our stores and yards open by following strict hygiene and distancing practices, and to only disrupt this norm as needed in the event of an exposure risk. If a location is compromised by an exposure, our first move would be to close the facility to outside traffic, but to continue to service your needs through delivery service either through the local yard or its nearest sister location. We have the advantage of multiple locations across southern Idaho to lean on in this time.

You should feel confident that adequate supplies are available at this time. There is no shortage of demand and materials are flowing across the product lines. We will keep you apprised of changes but do not anticipate anything weird now. Luckily, we do not use toilet paper to build houses.

Our employees are by now well instructed on the importance of washing hands, avoiding handshakes and other contact, keeping a minimum distance from one another and watching their health. We have eliminated events that clump people in crowds. We have also begun cleaning every surface, door handle, steering wheel and such on a hyperactive basis. Our wish is to keep all of our employees healthy so we can keep meeting your needs.

That said, we are insisting that if employees have the Coronavirus symptoms (cough, fever and restricted breathing) or have been exposed to someone else with them, they are not to report to work. We are taking care of our people to make sure they get through this complete. So far, so good. We know that it could change tomorrow, so we are preparing for possible disruptions as new circumstances arise. We promise you that we will navigate this unusual situation as best as possible.

We are not naïve to the signals in the economy, and neither are you. No one knows how long this will go on or how deeply these changes to our daily lives will impact the greater economy. While we are working to make sure you have the supplies you need, we are also taking smart actions to ensure the life of our company after this crisis. You need to know that Franklin Building Supply is in a strong cash position and can weather a long storm. To shore up and maintain that status, we will begin to manage our expenses in a way that may become visible to you. Examples will be reducing the amount of overtime our workers expend, becoming more efficient, a temporary cap on new hires, pausing on planned capital improvements, reducing or eliminating discretionary spending, and similar measures. These are responsible choices that we will be happy to discuss with you if you have questions.

Rest assured, we are resolute and strong. You have given us your trust in sharing your business with us. We will do all in our power to deliver what you need. We also pledge to keep you apprised of changes we see as this situation evolves.

Keep your heads high. Thank you for your business.

Sincerely,

Rick Lierz, CEO
Levi Smith, President

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