Lowe’s launching pickup lockers nationwide

Lowe's pickup lockers
Lowe's plans to have pickup lockers installed in most major metro markets by Thanksgiving.
MOORESVILLE, N.C. — In effort to continue to improve the contactless delivery experience for customers who are increasingly shopping online, Lowe’s has announced plans to install pickup lockers at all U.S. stores by the end of March 2021. The addition of Buy Online Pickup in Store self-service lockers at more than 1,700 stores will provide a safe, contactless and easier way for customers to collect same-day online orders at their convenience, the company says.

In a press release announcing the addition of the lockers, Lowe’s says it has accelerated the migration of Lowes.com to the cloud and rolled out curbside pickup to support sustained online growth. The lockers will eliminate checkout time for customers and allow them direct access to pick up their orders and get in and out of the store faster. The secure, entirely digital experience relies on electronic technology in the lockers that generates a scannable barcode when an order is ready for pickup. Lowe’s plans to have the lockers installed in most major metro markets by Thanksgiving.

“Our No. 1 priority is making sure we are keeping things safe for our associates and customers while continuing to provide additional options to make it even easier to shop with us,” said Joe McFarland, Lowe’s executive vice president of stores. “With more than 60 percent of online orders picked up in our stores, this gives our customers one more option and the added convenience and flexibility to control how and when they get that order. This is a significant step in our relentless efforts to create a fast and frictionless shopping experience for today’s time-pressed customers.”

Lowe’s customers can already collect their online orders from self-service lockers near the front of stores in locations including Charlotte, Philadelphia, and the tri-state area of New York, New Jersey and Connecticut. After a Lowe’s associate stages an online order, the customer receives an automated email notification with a one-time user barcode. The customer then completes the pickup by scanning the barcode at the locker using their smartphone without having to wait in line, receive assistance from a store associate or contact a touchscreen or keypad.

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