Remodeler Q&A: New England Design & Construction

David Supple – CEO

New England Design & Construction – Boston, MA

David is a graduate of Tufts University with a degree in architecture. In California, he trained as an architect for three years, designing, directing, and managing 50,000 to 100,000 square foot renovations. He founded New England Design & Construction in 2005 and became incorporated in 2006, and rapidly expanded the company to service the Greater Boston area. David is on the Board of Directors at the Eastern Massachusetts Chapter of NARI and will serve as Chapter President in 2016. He is an aspiring comedian but currently he only practices with his wife.

Last year’s sales: $1.65 million
Years in business: 10
Number of employees: 10
Specialty: Design/build additions and whole house remodels.

Q: In order of importance, what are the top three things you look for from a supplier?
A: 1. Speed & quality of service from sales department
2. Speed & quality of service from delivery and service departments
3. Price

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Q: Describe your best LBM vendor and why they are the best.
A: In the past, we have worked with local LBM vendors that provide excellent service at a reasonable price. Unfortunately, right now we are looking for a new exemplary LBM supplier. Many of our other material suppliers fit our criteria, and we hope to find a great LBM vendor again soon.

Q: When was the last time you changed vendors and why?
A: Actually, as mentioned above we recently looked to change lumberyards. We expect the same level of service and care from our vendors that our clients expect of us. In this case, due to lack of follow-through and potential shifts in management structure of the company, we made the decision to search for a new supplier.

Q: When and why would you accept a meeting from a new supplier/vendor?
A: I think it is great to meet with new vendors to communicate needs and wants. I appreciate vendors reaching out.

Q: What is the number one problem that keeps you up at night?
A: Difficult clients. It is our hope to make sure that every client’s project goals are met. It is, however, a constant balancing act.

Q: What do you see as your biggest opportunity?
A: Lack of professional and organized companies that do what we do. There are so many contractors in the market, but so many cut corners to drive down prices. As we educate potential clients about the benefits of using a professional remodeler for their work, they begin to make decisions based on more than price, and we benefit.

Q: What do you wish LBM suppliers understood about your business?
A: I would like them to know they are an extension of our company and have a big effect on the overall outcome. We are partners in the process all the way through—and their level of service and care has a profound impact on how satisfied clients are when their project is finished.

Q: What building products (if any) do you buy installed?
A: Counters and shower doors.

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