Seven Steps to Achieving Loyal LBM Customers
In this White Paper, you will learn about the economics of loyal customers.
Topics covered:
- Make customer service a top priority
- Know your best customers—and treat them right
- Set up your employees to succeed
- Give employees permission to offer outstanding customer service
- Differentiate with technology
- Monitor and understand defections so you can prevent them
- Offer incentives and rewards for loyalty
