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White Paper: Seven Steps to Achieving Loyal LBM Customers

Seven Steps to Achieving Loyal LBM Customers

In this White Paper, you will learn about the economics of loyal customers.

Topics covered:

  • Make customer service a top priority
  • Know your best customers—and treat them right
  • Set up your employees to succeed
  • Give employees permission to offer outstanding customer service
  • Differentiate with technology
  • Monitor and understand defections so you can prevent them
  • Offer incentives and rewards for loyalty


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Get the 2023 LBM Journal Sales Compensation & Benefits Study